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FIND OUR FIRM

Yiwu Zhang Weichao Socks Firm is located in District 4, International Business & Trade City, Yiwu City, Zhejiang Province, China.The factory is only 30 minutes away from the market, and Not far from the junction of Yiwu and Pujiang, 8 minutes drive from the highway intersection.Customers are welcome to visit the factory and place orders.

CHINA

Mon – Thurs: 6am-10pm, Friday: 6am-9pm,

Saturday: 7am-7pm, Sunday: 7am-6pm

Tel:+86 13516945152

WeChat: 18413374917    

PARIS

Mon – Thurs: 6am-10pm, Friday: 6am-9pm,

Saturday: 7am-7pm, Sunday: 7am-6pm

WhatsApp:8613335948886 

E-Mail: 43818376@qq.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
A: At Yiwu Zhang Weichao Socks Co., Ltd., we strive to provide our customers with the highest quality products that meet their expectations. While we make every effort to ensure that the product images on our website accurately represent the actual products, there may be slight variations in color, design, or packaging due to factors such as lighting conditions during photography or differences in monitor settings. However, please rest assured that any differences will be minimal and will not affect the overall quality or functionality of the socks you receive. Our team is committed to delivering the best possible products, and we value your satisfaction above all else. If you have any specific concerns or questions, please feel free to contact our customer service team, and we will be more than happy to assist you.
Will you restock items indicated as “out of stock?”

A: We understand that it can be frustrating when an item you want is currently indicated as "out of stock." Here are some commonly asked questions regarding restocking:

1. Will the item I want be restocked?
Answer: We strive to restock popular items as soon as possible. However, the availability of restocked items may vary depending on factors such as demand, availability from suppliers, and production timelines. We recommend checking our website periodically or signing up for notifications when the desired item becomes available again.

2. Can I pre-order an item that is currently out of stock?
Answer: In certain cases, we offer pre-orders for items that are anticipated to become available in the future. This allows you to secure the item in advance and be among the first to receive it once restocked. Please check the product page for availability or contact our customer service team for further assistance.

3. How can I be notified when the item is restocked?
Answer: You can opt-in to receive notifications when an out-of-stock item becomes available again. On the product page, there is usually an option to sign up for restock notifications by providing your email address. You will be notified via email once the item is back in stock, enabling you to quickly make a purchase.

4. Can I request a special order for an out-of-stock item?
Answer: We apologize, but we do not currently offer special or custom orders for out-of-stock items. We recommend monitoring the website for updates on restocking or considering alternative options that may suit your needs.

Please note that due to unpredictable factors, we cannot always guarantee restocking of all items. We appreciate your patience and understanding in this matter. If you have any further questions or need assistance, our customer service team is available to help.

Where can I ship my order?
A: We offer shipping services to a wide range of locations. Here are some frequently asked questions regarding our shipping destinations:

1. Which countries do you ship to?
Answer: We ship to various countries worldwide. To see if we can deliver to your specific location, please select your country during the checkout process. If your country is not available in the shipping options, unfortunately, we do not currently offer shipping to that destination.

2. How long does shipping take?
Answer: Shipping times vary depending on the destination and the shipping method chosen during checkout. We provide estimated delivery times for each shipping option available to your country. Please note that these estimates are calculated from the time the order is ready for shipment and do not include order processing time.

3. Can I ship to a different address than my billing address?
Answer: Yes, during the checkout process, you have the option to provide a different shipping address. Please ensure that the shipping address you provide is accurate and complete to avoid any delays or delivery issues.

4. Can I track my order after it has been shipped?
Answer: Yes, once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to track the progress of your package and estimated delivery date. Please note that it may take some time for tracking information to become available after the order has been shipped.

5. Are there any additional shipping fees or customs charges?
Answer: Additional shipping fees or customs charges may apply depending on the destination country's regulations. These charges are the responsibility of the buyer and may vary from country to country. We recommend checking with your local customs office to understand any potential import duties or taxes that may be applicable to your order.

If you have any specific inquiries about shipping or need further assistance, please contact our customer service team.
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